Privacy policy

At CASTE Official, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy and our Terms & Conditions.

Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Order and payment details

This information may be collected when you:

  • Place an order
  • Subscribe to our newsletter
  • Contact customer support
  • Create an account on our website

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and notifications
  • Improve our products and website experience
  • Share promotional offers, updates, and marketing communications

We may also analyse customer preferences and website activity to improve our services and provide a more personalized shopping experience.

Data Protection

We are committed to protecting your personal information and maintaining its confidentiality. Your data is stored securely and protected against unauthorized access, misuse, or disclosure.

We only retain personal data for as long as necessary to:

  • Provide our services
  • Fulfil legal obligations
  • Resolve disputes
  • Enforce our policies

Sharing Information with Third Parties

CASTE may share limited personal information with trusted third-party service providers who help us operate our business, including:

  • Courier and delivery partners
  • Payment processing providers
  • Marketing and email service platforms

These third parties are only permitted to use your information for authorized business purposes and are required to keep your information secure and confidential.

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our website may use cookies to enhance your browsing experience and improve website functionality.

Cookies help us:

  • Understand website traffic and usage
  • Remember customer preferences
  • Improve website performance

You can choose to disable cookies through your browser settings if preferred.

Your Rights

You have the right to:

  • Request access to your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data where applicable
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Policy Updates

CASTE reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and become effective immediately upon posting.